The initial quality impressions are often positive. The Hinomoto wheels glide effortlessly, as expected from a premium component. However, the telescoping handle emerges as a significant point of failure in numerous user reports. Travelers describe it becoming stuck, particularly when the bag is fully packed and the compression system is engaged. One Reddit user detailed their struggle: "Just as I packed the carry-on closed, the handrail was stuck... I had to roll my halfway-stuck carry-on through the airport." This recurring issue fundamentally compromises the bag's usability and comfort. The outer shell, while visually appealing, also draws criticism for scratching much easier than advertised, diminishing the premium feel after minimal use, contrary to some comparisons favoring it over Away cosmetically.